Frequently Asked Questions

TurboTax Questions

How to do I get back to TurboTax, and ask a
tax-related question?

It’s easy to get from Turbo to TurboTax:

  • Simply click here to go to TurboTax.
  • Sign into your account and click help in the upper
    righthand corner

For important information about your Turbo Cash account program, read more
information here.

Getting Started

What is Turbo?

Turbo is a product available free from Intuit, the makers of TurboTax, that shows where you stand financially. With your permission, Turbo brings your tax and credit report data together to give you your credit score, verified income, debt-to-income ratio and a consolidated view of all your credit and debit accounts.

In addition, through trusted partnerships with financial institutions and credit card providers, Turbo connects customers to personalized offers designed to help you realize your financial goals. And anyone can use Turbo—you don't have to be a TurboTax customer to use Turbo.

Is Turbo really free? How do you
make money?

Turbo was created to help people unlock their financial potential. The Turbo website and app are both completely free to use, so you’ll never be upsold or asked for any credit card info. Turbo makes money though our partnerships with lenders and other financial institutions.

What happens after I share my tax info with Intuit?

Once you agree, Intuit (the makers of Turbo and TurboTax) will use your info to build your Turbo profile, communicate with you, and provide you with personalized offers and advice. Your info is subject to the Intuit Privacy Statement.

Does this mean Intuit can sell my info?

No. This consent does not give Intuit permission to sell your info.

What if I don't want to get marketing emails from Intuit?

No problem. You can unsubscribe any time by going to the latest Turbo email and hitting the unsubscribe link.

Where can I get more information?

Please see our Data Stewardship Principles, which reflect our company's values and how we strive to maintain your privacy. You can also read the Intuit Privacy Statement, which describes our
privacy practices.

Is Turbo secure?

When you create your account or access Turbo, additional security features help protect your personal data, including multi-factor authentication and Touch ID for your smartphone app. Your information is safeguarded by encrypting it when it is stored in our systems. Additionally, our security specialists work behind the scenes to protect your information.

Why isn't the page loading?

We’re sorry to hear that a page isn’t loading. To fix this, first try reloading the page. You may have to wait a few moments if the internet connection is slow.

If that doesn't work, check your Internet connection to ensure that you're connected. You can also clear your browser cache, then reload the page.

Login

Forgot your Intuit user ID or password?

We offer a number of ways to help you recover access to your Intuit account.
  1. Go to our account recovery page.
  2. Enter either your:
    • Phone number (recommended)
    • Email Address
    • User ID
  3. Follow the on-screen instructions.
You will either be sent a code to help with your account recovery or be given a list (through email or on screen) of possible accounts associated to your information. We will list the recommended account for you at the top of the list.

If after trying these steps you are still unable to recover your account, please select the Try Something Else link. You will be asked to enter additional information and asked several questions to verify your identity and help identify
your account.

Once you are signed into your account, we recommend you add or update your phone number. This will increase your account security and make future account recovery
attempts easier.

It can take up to 15 minutes for the code to be emailed to you. Be sure to check your junk email folders, too. (Don't try to get a new verification code too soon, it will invalidate the old code and you'll end up waiting longer.)

Also keep in mind, you can't get a code via text if you don't have a phone number listed in your
Intuit account.
We offer a number of ways to help you recover access to your Intuit account.
  1. Go to our account recovery page.
  2. Enter either your:
    • Phone number (recommended)
    • Email Address
    • User ID
  3. Follow the on-screen instructions.
You will either be sent a code to help with your account recovery or be given a list (through email or on screen) of possible accounts associated to your information. We will list the recommended account for you at the top of the list.

If after trying these steps you are still unable to recover your account, please select the Try Something Else link. You will be asked to enter additional information and asked several questions to verify your identity and help identify your account.

Once you are signed into your account, we recommend you add or update your phone number. This will increase your account security and make future account recovery attempts easier.

It can take up to 15 minutes for the code to be emailed to you. Be sure to check your junk email folders, too. (Don't try to get a new verification code too soon, it will invalidate the old code and you'll end up
waiting longer.)

Also keep in mind, you can't get a code via text if you don't have a phone number listed in your
Intuit account.

I can't log in to my Intuit account

The easiest option is to go to account recovery and follow the steps to get into your account.

If account recovery doesn't work, fill out an Email Change Request. Keep in mind: Turbo and TurboTax have the same login info so you would use the same user ID and password for
both products.

I have access to my Intuit account, but I didn't get
a code

If you didn't get a code, check that you have the correct email/phone number listed in
your account:

  1. Sign in to your Intuit account. (Your login and contact info is the same as for TurboTax because they are connected.)
  2. Select Settings from the upper right.
  3. Select Profile on the left (if it's not
    already selected)
  4. If the email is wrong, click Edit on the Email address line in the and follow the instructions (for phone, go to the SECURITY section instead).

The code I received isn't working

  1. Request another verification code (resend verification email).
  2. Leave the window open that asks for the code, closing it will invalidate the code.
  3. Open another tab, window or use a different browser to check your email for the code.

Account

How do I update my name, email, password, etc.
in Settings?

Updating your account information is easy. Here's how to
do it:
  1. Sign in to Turbo.
  2. Select Settings from the left navigation bar.
  3. Your settings window will open.
  4. Click Edit next to the area you want to update (Name, User ID, Email address, Address). To update your password, click the Security tab.
  5. Replace your existing information with your
    new information.
  6. Click Save to update, and
    you're done.
If you no longer have access to your email address and are unable to log in to Turbo please complete the Email Change Request Submission Form.
Updating your account information is easy. Here's how to do it:
  1. Sign in to Turbo.
  2. Select Settings from the left navigation bar.
  3. Your settings window will open.
  4. Click Edit next to the area you want to update (Name, User ID, Email address, Address). To update your password, click the Security tab.
  5. Replace your existing information with your new information.
  6. Click Save to update, and you're done.
If you no longer have access to your email address and are unable to log in to Turbo please complete the Email Change Request Submission Form.

Free Credit Score

How do I get my free credit score?

You can get your free credit score by going to Turbo here. Then follow these instructions depending on your situation:

If you already have a TurboTax user ID
  • Sign into Turbo using your same TurboTax User ID and password.
  • Make sure this is the login info you used to do your last tax return in TurboTax. Some customers have more than one TurboTax user ID, and if you use login info not associated with your tax return, this could cause a slight problem later on.
If you don't have a TurboTax user ID
On the Turbo sign in page, select Create an account, and you can sign up for Turbo.
  • When you want to work on your tax return in TurboTax, be sure to use the same user ID and password you created for Turbo.
You can get your free credit score by going to Turbo here. Then follow these instructions depending on
your situation:

If you already have a TurboTax user ID
  • Sign into Turbo using your same TurboTax User ID and password.
  • Make sure this is the login info you used to do your last tax return in TurboTax. Some customers have more than one TurboTax user ID, and if you use login info not associated with your tax return, this could cause a slight problem later on.
If you don't have a TurboTax user ID
On the Turbo sign in page, select Create an account, and you can sign up for Turbo.
  • When you want to work on your tax return in TurboTax, be sure to use the same user ID and password you created for Turbo.

Is my credit score truly free?

Your credit report from Turbo is 100% free. There’s no credit card info required, no commitment. We won’t try to upsell you, ever.

Will using Turbo impact my
credit score?

Seeing your free credit score and credit report with Turbo won’t impact your credit score. Turbo’s credit inquiry request is called a "soft" inquiry, which means the request is only viewable by you. This type of request doesn’t affect your credit in any way, no matter how often you view your credit score.

Why can't I get my credit score?

There are several reasons why you may not be able to get your credit score.

  • You don’t have enough credit history to report. This can happen if you're too young, new to the country, or don't have enough tracked credit events like credit card payments, loan payments, etc. to calculate a credit score.
  • Your loan or credit information may not have been available to our credit score provider, resulting in not enough information to calculate a credit score.
  • Your identity can't be confirmed. We allow two attempts to answer verification questions. Then, for your protection, your account will be locked for 30 days before you can re-access.
  • The info you are using to access your credit score does not match that of the primary taxpayer
    on TurboTax.

Where does my credit score
come from?

Your free credit score is provided by TransUnion®, which is one of three major credit
reporting bureaus.

Does viewing my free credit score affect my credit?

No, it doesn’t. Turbo’s credit inquiry request is called a "soft" inquiry, which means the request is only viewable by you. This type of request doesn’t affect your credit in any way, no matter how often you view your credit score.

What is a soft credit inquiry?

A soft credit inquiry is a credit pull that does not affect your credit score. If Intuit was listed under the soft inquiry section on your credit report, this is because you had enrolled in credit score services in one or more Intuit products, such as Turbo, TurboTax, and/or Mint, and Intuit pulled your credit report on
your behalf.

Why is my credit score different from other sites
I've checked?

Your credit score is pulled directly from TransUnion, one of the three major credit reporting bureaus (TransUnion, Equifax,
and Experian.)

The score provided by Turbo is a VantageScore based on TransUnion data. There are other types of credit scores that different bureaus may provide.

Also, credit scores pulled at different times can change if you've had something significant drop off your report, paid down debt or acquired new debt.

What if there's an inaccuracy in my credit summary that I wish to dispute?

Since TransUnion controls the content of your credit report, you will have to contact TransUnion directly if you have a dispute. However, if you see an inquiry on your credit report from a company you don’t recognize, you should contact that company and inquire why the inquiry was made, since it could be from someone else making an application in your name.

If this happens, ask the company to send a letter directly to TransUnion requesting the inquiry be deleted. If you have information that the inquiry was made fraudulently, send the information to TransUnion. Note that this must be done in writing, since there isn’t a way to do this online.

Can I get a free credit score for
my spouse?

Yes, you can. Your spouse can sign up for Turbo using their own info to get their free
credit score.

Will I be charged to get my free
credit score?

No, you won't be charged. We will give you your credit score and any future updates for free, so you know where you stand financially. We'll also help you understand the “why” behind your score and give you tips on how to improve it.

So how do we make money? We get paid by the advertisers on our site. You are never under any obligation to take these offers. Turbo is completely free to you either way.

Where can I get a full credit report?

Simply log in to your Turbo account, click View details, then select a credit card or loan to see your payment history, number of on-time payments, account status, and more.

You also have the right to a free credit report once every 12 months from each of the three national credit bureaus through AnnualCreditReport.com or by calling (877) 322-8228. In addition, depending on individual circumstances you may have other rights to a free credit report under federal law or the laws of your state
of residence.

What if I failed my credit
score registration?

Security is vital to Turbo, so we take additional measures to help prevent unauthorized access before we provide your credit score. To complete your credit score registration, we ask questions to help prevent unauthorized access to your credit report. If you fail your credit score registration by exceeding the amount of times allowed to correctly answer the questions, we recommend trying again after a month.

Debt to Income

What is debt-to-income (DTI) and how is it calculated?

DTI is an indicator of whether or not you're living within your means, and a critical factor to determine the size of the loan you can get. It's calculated by dividing your monthly debt payments by your monthly income. The lower this percentage, the better you are in your financial life.

How do I add or edit my debt amount?

Your debt amount, which is used to calculate your debt-to-income ratio, is pulled directly from your credit report. The only amount that can be edited in your Turbo profile is monthly rent, which is located under the "additional expenses" category in
your profile.

How do I add or update my income?

Your tax-reported income amount comes from your tax return. If you filed as Married Filing Jointly, you'll be able to choose between including either your own individual income or your joint income. If you haven't imported your tax info from TurboTax or would like to edit the imported amount to include other income, you can change to self-reported income.

To update your self-reported income or change income source, follow these steps:
  1. Sign in to Turbo.
  2. Click Income in the navigation bar to the left.
  3. Click Edit near the top of the page.
  4. Select the income source you want
    to use or input a new self-
    reported amount.
  5. Click Save to update.
Income directly imported from your tax return cannot
be updated.
Your tax-reported income amount comes from your tax return. If you filed as Married Filing Jointly, you'll be able to choose between including either your own individual income or your joint income. If you haven't imported your tax info from TurboTax or would like to edit the imported amount to include other income, you can change to self-reported income.

To update your self-reported income or change income source, follow these steps:
  1. Sign in to Turbo.
  2. Click Income in the navigation bar to the left.
  3. Click Edit near the top of the page.
  4. Select the income source you want to use or input a new self-reported amount.
  5. Click Save to update.
Income directly imported from your tax return cannot be updated.

Why is my income pulled in from TurboTax?

Accessing your income from TurboTax enables us to provide you with your credit score and allows us to deliver personalized advice about your
financial health.

Partner Offers

I have questions about the personal loan offer
from Marcus.

Please visit the Marcus FAQ page at https://www.marcus.com/us/en/faqs for answers to
common questions.

I have questions about the student loan offer from SoFi.

Please visit the SoFi FAQ page at https://www.sofi.com/faq/ for answers to common questions.

Household

Is it possible to see my financial information together with my partner’s?

Yes. Turbo offers a complete side-by-side couple’s view of your income, credit scores and debt. To see your combined view, you’ll need to send your partner a request to share their data. Please note that at this time the side-by-side view is only available on desktop and on mobile via iOS
supported devices.

My partner doesn’t have a Turbo account. Do they need to be a Turbo member to see our combined numbers?

Your partner will need a Turbo account before you can see your complete couple’s view on your Turbo dashboard.

Turbo® Cash Account FAQs

IMPORTANT ALERT: Turbo Cash Account is ending on June 30

For important information about your Turbo Cash account program, read more
information here.

What is Intuit Turbo® Cash Account?

Turbo Cash® Account is just like a bank account, but better. It’s an online cash account paired with a Visa® debit card. It takes minutes to set up, giving you fast access to your cash 24/7. Turbo Cash® Account is brought to you by Intuit, the makers of TurboTax and Mint.

What are the benefits of Turbo® Cash Account?

Smarter than an ordinary bank account, you can set up direct deposit with ease, gain access to your pay up to 2 days early1, and access your cash anywhere with the Turbo® Cash Account Visa® Debit Card. Easily reach your savings goals by tracking your account activity and balances, and using a digital savings fund to keep savings separate from daily spending2. With the Turbo app, you can get personalized advice to help you grow your savings, improve your credit score, reduce your debt and make better financial decisions3.

1Early access to your deposit depends on deposit verification and when the bank gets notification from your employer or benefits provider and may vary from pay period to
pay period.

2Money in a savings fund must be moved to the available balance in your bank account before it can be used and does not
earn interest.

3The Turbo mobile app and additional services are powered
by Intuit.

Are there any fees associated with
the account?

There are no monthly fees, in-network ATM fees, setup fees, overdraft fees, or minimum balance fees. All to help make your money
go further.

*There are no fees for using in-network ATMs. For out-of-network ATMs and bank tellers, a $2.50 fee will apply, plus any additional fee the ATM owner or bank may charge. See the app for free ATM locations. Other fees and
limits apply.

For Lost/Stolen Cards, there is a Lost/Stolen Card Replacement Fee: $5.50 standard /
$24.95 expedited.

Is the money I deposit into my Turbo® Cash Account FDIC insured?

Yes – once we verify your identity during account creation, the money you put into the account is FDIC insured through Green Dot Bank, Member FDIC up to the maximum allowed by law. Banking Services provided by Green Dot Bank and Turbo® Cash Account Visa® Debit Card is issued by Green Dot Bank.

How do I open an account?

To open an account, simply download the Turbo App and select the Cash Account tab at the bottom of your app to get started.

How do I contact Turbo® Cash Account Customer Service?

Find our number on the back of your card, or log in to the Turbo Cash Account app, select My Card and then Report Card lost or stolen. Have your Turbo Cash Account number (card) ready.

What information do I need to provide to open an account?

By law, we must verify and record information that identifies customers before they open an account. This means that you'll need to provide your name, address, birthdate, Social Security number, mobile phone number and other personal info. This also helps us prevent identity theft and fraud.

How do I dispute a transaction?

To dispute a transaction, look at the back of your Turbo Debit Card or log in to the Turbo Cash Account app, click on the transaction in dispute.

Where can I find my account and routing numbers?

Simply log in to your Turbo App. Then, from the Cash home screen, select the "Get your pay up to 2 days early" option Click Manage, and then Card Info.

How do I view/print my statements?

Your statements can be viewed within the Turbo App. Log in to your account, select the Cash Account tab, select See All, then select See Statements to find your statements.

Does the Turbo® Cash Account offer joint accounts?

Joint accounts are not offered for this program.

How do I close my account?

To close your account, simply spend down the funds to a $0 balance or initiate a transfer of funds out of your account. Then, call us at the number on the back of your card.

How do I delete my data?

First, bring your account balance to $0 and follow the steps above to close the account and have your data deleted, then call us to
request deletion.
Because Turbo Cash account is found within the Turbo app, account deletion of your Turbo data is available via Turbo
web browser.

How do I report suspicious activity on my card?

If you need to report an error for a recent purchase you do not recognize in your transaction history, please contact us immediately by selecting the transaction in question in your Turbo Cash Account app.

Managing your Card

How long will it take to receive my Turbo® Cash Account Visa®
Debit Card?

Once you successfully open an account, you'll receive your personalized Turbo Debit Card in the mail within 7 business days. If it has been more than two weeks, and you haven't received your personalized card, please contact us by logging in to the Turbo Cash Account app, select My Card and then Report Card lost or stolen.

How do I activate my Turbo® Cash Account Debit Card?

To activate your Turbo Debit Card, simply select the QR code in the mailer you receive to Activate your Card. If you have any trouble activating your Card, call us at the number on the back of your card.

How do I report my Turbo Debit Card lost, stolen or not received?

If you lose your card or think it may have been stolen or if it has been more than two weeks and you have not received your card, you must immediately contact us or by logging in to the Turbo Cash Account app, select My Card and then Report Card lost or stolen.

What do I do if I have a question or think there is an error on my account?

We understand the importance of knowing what's going on with your money. If you see something that doesn’t look right, immediately log in to the Turbo Cash Account app, select any transaction and Dispute Transaction.

Have this information ready when you call:

  • Your name and account number.
  • Why you believe there is an error and the dollar amount involved.
  • Approximate date and time when the error took place.

Deposits

How to I deposit money into my Turbo® Cash Account?

There are four ways to add money to your Turbo Cash Account. Direct Deposit is the best way to deposit money to make sure your account always has money when you need it! You can deposit some or all of your paycheck, and you won't have to deal with a paper check. Access Direct Deposit instructions by clicking into Cash selecting "Money In" and then choose the Direct Deposit option. You can also set up one-time transfers into and out of your Turbo® Cash Account from your other bank accounts by connecting them to your Cash Account. Select the Money In option and follow the instructions to make a transfer. You can also set up a similar process through your other banks. Lastly, you can deposit cash through a network of retailers, which can be found by selecting Money In and the deposit cash option.

How do I add money to my Turbo® Cash Account?

There are four ways to add money to your Turbo Cash Account. Direct Deposit is the best way to deposit money to make sure your account always has money when you need it! You can deposit some or all of your paycheck, and you won't have to deal with a paper check. Access Direct Deposit instructions by clicking into Cash selecting "Money In" and then choose the Direct Deposit option. You can also set up one-time transfers into and out of your Turbo® Cash Account from your other bank accounts by connecting them to your Cash Account. Select the Money In option and follow the instructions to make a transfer. You can also set up a similar process through your other banks. Lastly, you can deposit cash through a network of retailers, which can be found by selecting Money In and the deposit cash option.

Direct Deposit

What is Direct Deposit?

When you set up direct deposit, you’re automatically eligible to receive your pay up to 2 days before payday or your government benefits up to 4 days before benefits day.

You can choose to deposit all of your pay into your account or split your deposit between multiple accounts. Sign up for direct deposit today! Read below for more info about it.

HOW IT WORKS:

YOUR EMPLOYER GIVES US ADVANCE-NOTICE OF YOUR PAYCHECK AMOUNT:
Many employers notify the bank of PAYROLL direct deposits 1 to 2 days before the "official" payday.

WE DEPOSIT YOUR PAY:
If we receive early notice that your money is coming, we'll deposit your pay into your Turbo® Cash Account up to 2 days before payday or your government benefits up to 4 days before benefits day. Early direct deposit depends on deposit verification.

SO YOU DON’T HAVE TO WAIT FOR PAYDAY:
Compared with traditional banking policies, this gives you faster access to your funds.

CHECK WITH YOUR EMPLOYER:
Just ask, "Do you notify the bank prior to depositing my pay?" Note: they may not be consistent in the timing of their notices, so if you get it once, it's not guaranteed you'll always get it early.

What types of income or benefits can be direct deposited to my Turbo® Cash Account? We deposit your payroll or government benefits to your Turbo® Cash Account, including:

Social Security benefits
SSI (Supplemental Security Income)
Pension payments
Railroad Retirement Benefits (RRB)
Defense Finance and Accounting Service (DFAS) payments
State unemployment benefits
Government Disability Benefits (SSDI or Workers' Compensation)
Veterans' benefits


How do sign up for Direct Deposit?
Setting up direct deposit is easy!
For Payroll direct deposit, just follow these simple steps:
1. Ask your employer’s payroll office if they offer direct deposit.
2. If they do, get your Turbo® Cash Account number and bank routing number by logging in to the Turbo app, selecting Cash Account, and then selecting Direct Deposit.
3. Provide your Turbo® Cash Account number and bank routing number to your payroll or
benefits office.
4. IMPORTANT: Make sure the name on file with your employer or benefits provider matches the name on your account.

TIP: Ask your payroll how long it’ll take them to set up your direct deposit. If it takes longer than expected to receive your first direct deposit on your card, check back with your payroll or benefits office. Turbo® Cash Account does not have any information about your enrollment status.


For Government benefits direct deposit,
1. Get your Turbo® Cash Account number and bank routing number by logging in to the Turbo app, selecting Cash Account, and then the Direct Deposit section.
2. Then enroll by phone at (800) 333-1795.

Why should I have my tax refund loaded to my Turbo® Cash Account?

Direct deposit is a FREE and FAST way to receive your tax refund faster than a paper check! Avoid waiting by the mailbox, making extra trips, and paying extra fees just so you can cash or deposit your tax refund. Best of all, receiving your tax refund through direct deposit means the money is automatically deposited to your account so that you can access and use the funds from your refund
right away.

How do I find the routing number and account number for my Turbo® Cash Account?

Simply log in to your Turbo app. Then, from the Cash home screen, select the "Get your pay up to 2 days early" option. Click Manage, and then Card Info".

How can I get my tax refund direct deposited to my Turbo®
Cash Account?

All you need to do to receive your tax refund on your Turbo® Cash Account is:

  • Get your routing and account numbers by logging in to the Turbo app, select Cash Account, and then the Direct Deposit section.
  • Use this information when asked for your routing and direct deposit account numbers.
  • When asked for the routing number, follow the instructions above.
  • For tax refund purposes, be sure to mark the box that says “checking” for the type of account.
  • Sit back, relax, and enjoy getting your tax refund faster than a paper check!

You can get an update on the status of your refund in the Turbo app:
  • Select “Where’s My Refund.”
  • Downloading the IRS2Go App for your mobile device.
  • Calling the IRS Refund Hotline at
    (800) 829-1954.

For more info on tax refunds, visit www.irs.gov/refunds.

Can I receive tax refunds for other people on my account?

No, you cannot direct other people’s refunds to your account or card. In accordance with IRS guidelines you can direct your refund to your account or card, you cannot direct your refund to someone else’s account or card. If we receive a tax refund intended for individuals other than the account or cardholder, the refund will be rejected and/or your card/account may be blocked, and the money may be returned to the IRS. pending
additional verification.

For more info on tax refunds, visit www.irs.gov/refunds.

Savings Fund

What is the Savings Fund? How does
it work?

The digital savings fund is part of your Turbo® Cash Account and a convenient way to save some of your paycheck automatically or keep savings separate from daily spending. To use your savings fund money for purchases, simply move money into Cash by clicking into Savings on the home screen, and then selecting Money In or Money Out.

What are micro deposits and why do I need to do them?

Micro deposits are small test deposits sent to your bank account to make sure the correct accounts are being linked. When linking an external bank account to your Turbo Cash account, you will see these small test deposits in your Turbo Cash account. You will need to return to your external bank account, log in and verify the amounts. You may also see these small test deposits when linking your Turbo Cash account to your external bank account.

Your Data

Manage your Intuit data

Intuit wants to make sure that you can manage your data safely and easily. Your Intuit Account allows you to do just that. No matter which Intuit services or offerings you use, you can manage all of your data in one place as long as you have an account login.

What does this mean?

Your Intuit Account can be accessed directly from this website - https://accounts.intuit.com or from within any individual Intuit service or offering.

What can I do?

All users:

  • Edit your personal information (email, phone, user ID, etc)
  • Activate or deactivate two-step verification (for enhanced account security)

Master Admin users:
  • All tasks listed above
  • Manage your data
    • Download your data from our servers
    • Delete your data from our servers
What should I expect?
Remember: Once you submit a request to delete data, there's a 72-hour window during which you can cancel the process. During this period, you can cancel your deletion request in your Intuit Account. After the window, you'll no longer be able to cancel the request, and we're unable to retrieve your data.

Download or deletion requests are limited to one request at a time. Each request can affect multiple files but you’ll need to wait until one request is completed before submitting another.

It can take up to 45 days to complete your data request for either download or deletion. You’ll receive an email notification when it’s complete.

Where do I go to access and manage my data?
Go to Your Account Manager.

What if I need more help?
You can reach us at 877-261-6470 from 6 AM to 5 PM, PT.

How to access and manage your personal data from Your Account Manager

Here's how to access and download your personal data:

  1. Sign in to Turbo, if you haven’t already.
  2. Select Intuit Account on the left.
  3. Now select Data & Privacy on the left.
  4. Select Continue in the Download section and then follow the screens to submit your data request. You’ll get an email once your data is ready, with instructions for downloading. Requests can take up to 45 days, depending on how much data is involved.
You'll be able to submit a new request for data from the same account after you receive that email.

Once you have downloaded your personal data:

Once you have downloaded your personal data file safely and securely from Your Account Manager, use the instructions below as needed to open the file and view it in a way that’s most helpful to you.

How to wrap text

You can improve the readability of your data by wrapping its text. This is a feature that automatically moves a word that is too long to fit on a line to the beginning of the next line. To take advantage of this feature, here’s what to do:

Windows
  1. Open Notepad
  2. Go to Format and select Word Wrap. The text will now wrap within the Notepad window.
Mac
  1. Open the TextEdit program.
  2. Go to Format and select either:
    1. Wrap to Window - wraps text within the TextEdit window.
    2. Wrap to Page - wraps text within the page margins.
  3. The text will now conform according to the selected format.
How to open a .json file

If you downloaded or were sent a file in a .json format, you will need to use the correct application to review its content. Here’s what to do:
  1. Right-click on the .json file and select Open with.
    1. Windows: Select Notepad from the list of apps.
    2. MAC: Select TextEdit from the list of apps.
  2. The file should now open in the selected app.

How to open a Microsoft Excel file (.xlsx) if you don’t have Microsoft Office

You can easily use Google Docs to open and view or edit an .xlsx file. Here’s what to do:
  1. Go to Google Drive.
  2. If you already have a Gmail account, skip to Step 5. If not, go to Step 3.
  3. Create a Gmail account using one of these options:
    1. If you don’t have either a Google Account or a Gmail account, sign up at Google.(Be sure to create a Gmail address; don’t select the Use my current email address option.)
    2. If you have a Google account but not a Gmail account:
      1. Go to mail.google.com.
      2. Sign in using your Google account login info.
      3. Follow the onscreen info to add Gmail to your account. (Note: When you add Gmail, your Gmail address will become the primary username on your account. It will be what others see when you share information, such as documents or photos, from your Google Account.)
  4. Go to Google Drive.
  5. Locate your .xlsx file and drag it onto the Google Drive page (this is actually your personal Google Drive page – note the My Drive name at the top).
  6. Once the file has uploaded, double click on it and then select Open with Google Sheets.
  7. You can now view or edit the file.

How to unzip a file

If you downloaded or were sent a zipped file (a file is typically zipped, or compressed, to decrease its size and make it easier to transfer), unzipping the file is typically quick and easy. Here’s what to do:
  • If the zipped file is located in a folder on your computer Double click on the zipped item (it typically appears as a folder with a zipper in the middle). This will open the zip folder and you’ll see the unzipped file(s), which you can then open.
  • If the zipped file is attached to an email Depending on your email provider, you should be able to double click on the attachment and then Save or Open (directly unzip) the file; or there may be a drop-down option to the attachment, and the drop-down menu should include the option to Open (unzip) the file.
If you want to delete your data
  1. Sign in to Turbo, if you haven’t already.
  2. Select Intuit Account on the left.
  3. Now select Data & Privacy on the left.
  4. Select Continue in the Delete section and then follow the screens to delete your data. If you want to delete data from any other Intuit accounts, in addition to TurboTax, you'll be able to do that one account at a time. We'll walk you through it.

If you don't have a TurboTax or other account with Intuit and want to delete data you have given us:
If you don't have a TurboTax, QuickBooks, Mint or Turbo account but want to delete data you have given us, here's what to do:
  1. Go to our Privacy and security center.
  2. Scroll down to the Privacy and security actions section and select Manage your data.
  3. Next we'll ask for identifying info to help us search for data of yours that we have stored.
  4. If we find data, we'll send you an email(s). Select the link in the email and we'll walk you through how to delete your data.