Frequently Asked Questions

TurboTax Questions

How to do I get back to TurboTax, and ask a
tax-related question?

It’s easy to get from Turbo to TurboTax:

  • Simply click here to go to TurboTax.
  • Sign into your account and click help in the upper
    righthand corner

Getting Started

What is Turbo?

Turbo is a product available free from Intuit, the makers of TurboTax, that shows where you stand financially. With your permission, Turbo brings your tax and credit report data together to give you your credit score, verified income, debt-to-income ratio and a consolidated view of all your credit and debit accounts.

In addition, through trusted partnerships with financial institutions and credit card providers, Turbo connects customers to personalized offers designed to help you realize your financial goals. And anyone can use Turbo—you don't have to be a TurboTax customer to use Turbo.

Is Turbo really free? How do you
make money?

Turbo was created to help people unlock their financial potential. The Turbo website and app are both completely free to use, so you’ll never be upsold or asked for any credit card info. Turbo makes money though our partnerships with lenders and other financial institutions.

What happens after I share my tax info with Intuit?

Once you agree, Intuit (the makers of Turbo and TurboTax) will use your info to build your Turbo profile, communicate with you, and provide you with personalized offers and advice. Your info is subject to the Intuit Privacy Statement.

Does this mean Intuit can sell my info?

No. This consent does not give Intuit permission to sell your info.

What if I don't want to get marketing emails from Intuit?

No problem. You can unsubscribe any time by going to the latest Turbo email and hitting the unsubscribe link.

Where can I get more information?

Please see our Data Stewardship Principles, which reflect our company's values and how we strive to maintain your privacy. You can also read the Intuit Privacy Statement, which describes our
privacy practices.

Is Turbo secure?

When you create your account or access Turbo, additional security features help protect your personal data, including multi-factor authentication and Touch ID for your smartphone app. Your information is safeguarded by encrypting it when it is stored in our systems. Additionally, our security specialists work behind the scenes to protect your information.

Why isn't the page loading?

We’re sorry to hear that a page isn’t loading. To fix this, first try reloading the page. You may have to wait a few moments if the internet connection is slow.

If that doesn't work, check your Internet connection to ensure that you're connected. You can also clear your browser cache, then reload the page.

Login

Forgot your Intuit user ID or password?

We offer a number of ways to help you recover access to your Intuit account.
  1. Go to our account recovery page.
  2. Enter either your:
    • Phone number (recommended)
    • Email Address
    • User ID
  3. Follow the on-screen instructions.
You will either be sent a code to help with your account recovery or be given a list (through email or on screen) of possible accounts associated to your information. We will list the recommended account for you at the top of the list.

If after trying these steps you are still unable to recover your account, please select the Try Something Else link. You will be asked to enter additional information and asked several questions to verify your identity and help identify
your account.

Once you are signed into your account, we recommend you add or update your phone number. This will increase your account security and make future account recovery
attempts easier.

It can take up to 15 minutes for the code to be emailed to you. Be sure to check your junk email folders, too. (Don't try to get a new verification code too soon, it will invalidate the old code and you'll end up waiting longer.)

Also keep in mind, you can't get a code via text if you don't have a phone number listed in your
Intuit account.
We offer a number of ways to help you recover access to your Intuit account.
  1. Go to our account recovery page.
  2. Enter either your:
    • Phone number (recommended)
    • Email Address
    • User ID
  3. Follow the on-screen instructions.
You will either be sent a code to help with your account recovery or be given a list (through email or on screen) of possible accounts associated to your information. We will list the recommended account for you at the top of the list.

If after trying these steps you are still unable to recover your account, please select the Try Something Else link. You will be asked to enter additional information and asked several questions to verify your identity and help identify your account.

Once you are signed into your account, we recommend you add or update your phone number. This will increase your account security and make future account recovery attempts easier.

It can take up to 15 minutes for the code to be emailed to you. Be sure to check your junk email folders, too. (Don't try to get a new verification code too soon, it will invalidate the old code and you'll end up
waiting longer.)

Also keep in mind, you can't get a code via text if you don't have a phone number listed in your
Intuit account.

I can't log in to my Intuit account

The easiest option is to go to account recovery and follow the steps to get into your account.

If account recovery doesn't work, fill out an Email Change Request. Keep in mind: Turbo and TurboTax have the same login info so you would use the same user ID and password for
both products.

I have access to my Intuit account, but I didn't get
a code

If you didn't get a code, check that you have the correct email/phone number listed in
your account:

  1. Sign in to your Intuit account. (Your login and contact info is the same as for TurboTax because they are connected.)
  2. Select Settings from the upper right.
  3. Select Profile on the left (if it's not
    already selected)
  4. If the email is wrong, click Edit on the Email address line in the and follow the instructions (for phone, go to the SECURITY section instead).

The code I received isn't working

  1. Request another verification code (resend verification email).
  2. Leave the window open that asks for the code, closing it will invalidate the code.
  3. Open another tab, window or use a different browser to check your email for the code.

Account

How do I update my name, email, password, etc.
in Settings?

Updating your account information is easy. Here's how to
do it:
  1. Sign in to Turbo.
  2. Select Settings from the left navigation bar.
  3. Your settings window will open.
  4. Click Edit next to the area you want to update (Name, User ID, Email address, Address). To update your password, click the Security tab.
  5. Replace your existing information with your
    new information.
  6. Click Save to update, and
    you're done.
If you no longer have access to your email address and are unable to log in to Turbo please complete the Email Change Request Submission Form.
Updating your account information is easy. Here's how to do it:
  1. Sign in to Turbo.
  2. Select Settings from the left navigation bar.
  3. Your settings window will open.
  4. Click Edit next to the area you want to update (Name, User ID, Email address, Address). To update your password, click the Security tab.
  5. Replace your existing information with your new information.
  6. Click Save to update, and you're done.
If you no longer have access to your email address and are unable to log in to Turbo please complete the Email Change Request Submission Form.

Free Credit Score

How do I get my free credit score?

You can get your free credit score by going to Turbo here. Then follow these instructions depending on your situation:

If you already have a TurboTax user ID
  • Sign into Turbo using your same TurboTax User ID and password.
  • Make sure this is the login info you used to do your last tax return in TurboTax. Some customers have more than one TurboTax user ID, and if you use login info not associated with your tax return, this could cause a slight problem later on.
If you don't have a TurboTax user ID
On the Turbo sign in page, select Create an account, and you can sign up for Turbo.
  • When you want to work on your tax return in TurboTax, be sure to use the same user ID and password you created for Turbo.
You can get your free credit score by going to Turbo here. Then follow these instructions depending on
your situation:

If you already have a TurboTax user ID
  • Sign into Turbo using your same TurboTax User ID and password.
  • Make sure this is the login info you used to do your last tax return in TurboTax. Some customers have more than one TurboTax user ID, and if you use login info not associated with your tax return, this could cause a slight problem later on.
If you don't have a TurboTax user ID
On the Turbo sign in page, select Create an account, and you can sign up for Turbo.
  • When you want to work on your tax return in TurboTax, be sure to use the same user ID and password you created for Turbo.

Is my credit score truly free?

Your credit report from Turbo is 100% free. There’s no credit card info required, no commitment. We won’t try to upsell you, ever.

Will using Turbo impact my
credit score?

Seeing your free credit score and credit report with Turbo won’t impact your credit score. Turbo’s credit inquiry request is called a "soft" inquiry, which means the request is only viewable by you. This type of request doesn’t affect your credit in any way, no matter how often you view your credit score.

Why can't I get my credit score?

There are several reasons why you may not be able to get your credit score.

  • You don’t have enough credit history to report. This can happen if you're too young, new to the country, or don't have enough tracked credit events like credit card payments, loan payments, etc. to calculate a credit score.
  • Your loan or credit information may not have been available to our credit score provider, resulting in not enough information to calculate a credit score.
  • Your identity can't be confirmed. We allow two attempts to answer verification questions. Then, for your protection, your account will be locked for 30 days before you can re-access.
  • The info you are using to access your credit score does not match that of the primary taxpayer
    on TurboTax.

Where does my credit score
come from?

Your free credit score is provided by TransUnion®, which is one of three major credit
reporting bureaus.

Does viewing my free credit score affect my credit?

No, it doesn’t. Turbo’s credit inquiry request is called a "soft" inquiry, which means the request is only viewable by you. This type of request doesn’t affect your credit in any way, no matter how often you view your credit score.

What is a soft credit inquiry?

A soft credit inquiry is a credit pull that does not affect your credit score. If Intuit was listed under the soft inquiry section on your credit report, this is because you had enrolled in credit score services in one or more Intuit products, such as Turbo, TurboTax, and/or Mint, and Intuit pulled your credit report on
your behalf.

Why is my credit score different from other sites
I've checked?

Your credit score is pulled directly from TransUnion, one of the three major credit reporting bureaus (TransUnion, Equifax,
and Experian.)

The score provided by Turbo is a VantageScore based on TransUnion data. There are other types of credit scores that different bureaus may provide.

Also, credit scores pulled at different times can change if you've had something significant drop off your report, paid down debt or acquired new debt.

What if there's an inaccuracy in my credit summary that I wish to dispute?

Since TransUnion controls the content of your credit report, you will have to contact TransUnion directly if you have a dispute. However, if you see an inquiry on your credit report from a company you don’t recognize, you should contact that company and inquire why the inquiry was made, since it could be from someone else making an application in your name.

If this happens, ask the company to send a letter directly to TransUnion requesting the inquiry be deleted. If you have information that the inquiry was made fraudulently, send the information to TransUnion. Note that this must be done in writing, since there isn’t a way to do this online.

Can I get a free credit score for
my spouse?

Yes, you can. Your spouse can sign up for Turbo using their own info to get their free
credit score.

Will I be charged to get my free
credit score?

No, you won't be charged. We will give you your credit score and any future updates for free, so you know where you stand financially. We'll also help you understand the “why” behind your score and give you tips on how to improve it.

So how do we make money? We get paid by the advertisers on our site. You are never under any obligation to take these offers. Turbo is completely free to you either way.

Where can I get a full credit report?

Simply log in to your Turbo account, click View details, then select a credit card or loan to see your payment history, number of on-time payments, account status, and more.

You also have the right to a free credit report once every 12 months from each of the three national credit bureaus through AnnualCreditReport.com or by calling (877) 322-8228. In addition, depending on individual circumstances you may have other rights to a free credit report under federal law or the laws of your state
of residence.

What if I failed my credit
score registration?

Security is vital to Turbo, so we take additional measures to help prevent unauthorized access before we provide your credit score. To complete your credit score registration, we ask questions to help prevent unauthorized access to your credit report. If you fail your credit score registration by exceeding the amount of times allowed to correctly answer the questions, we recommend trying again after a month.

Debt to Income

What is debt-to-income (DTI) and how is it calculated?

DTI is an indicator of whether or not you're living within your means, and a critical factor to determine the size of the loan you can get. It's calculated by dividing your monthly debt payments by your monthly income. The lower this percentage, the better you are in your financial life.

How do I add or edit my debt amount?

Your debt amount, which is used to calculate your debt-to-income ratio, is pulled directly from your credit report. The only amount that can be edited in your Turbo profile is monthly rent, which is located under the "additional expenses" category in
your profile.

How do I add or update my income?

Your tax-reported income amount comes from your tax return. If you filed as Married Filing Jointly, you'll be able to choose between including either your own individual income or your joint income. If you haven't imported your tax info from TurboTax or would like to edit the imported amount to include other income, you can change to self-reported income.

To update your self-reported income or change income source, follow these steps:
  1. Sign in to Turbo.
  2. Click Income in the navigation bar to the left.
  3. Click Edit near the top of the page.
  4. Select the income source you want
    to use or input a new self-
    reported amount.
  5. Click Save to update.
Income directly imported from your tax return cannot
be updated.
Your tax-reported income amount comes from your tax return. If you filed as Married Filing Jointly, you'll be able to choose between including either your own individual income or your joint income. If you haven't imported your tax info from TurboTax or would like to edit the imported amount to include other income, you can change to self-reported income.

To update your self-reported income or change income source, follow these steps:
  1. Sign in to Turbo.
  2. Click Income in the navigation bar to the left.
  3. Click Edit near the top of the page.
  4. Select the income source you want to use or input a new self-reported amount.
  5. Click Save to update.
Income directly imported from your tax return cannot be updated.

Why is my income pulled in from TurboTax?

Accessing your income from TurboTax enables us to provide you with your credit score and allows us to deliver personalized advice about your
financial health.

Partner Offers

I have questions about the personal loan offer
from Marcus.

Please visit the Marcus FAQ page at https://www.marcus.com/us/en/faqs for answers to
common questions.

I have questions about the student loan offer from SoFi.

Please visit the SoFi FAQ page at https://www.sofi.com/faq/ for answers to common questions.

Household

Is it possible to see my financial information together with my partner’s?

Yes. Turbo offers a complete side-by-side couple’s view of your income, credit scores and debt. To see your combined view, you’ll need to send your partner a request to share their data. Please note that at this time the side-by-side view is only available on desktop and on mobile via iOS
supported devices.

My partner doesn’t have a Turbo account. Do they need to be a Turbo member to see our combined numbers?

Your partner will need a Turbo account before you can see your complete couple’s view on your Turbo dashboard.