If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty
Maximum Refund Guarantee
or Your Money Back
If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Online Free Edition customers are entitled to payment of $30.
Expert Approved Guarantee
100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. We’ll also amend your return at no additional cost.
Audit Support Guarantee
Our TurboTax Audit Support Guarantee provides you with FREE year-round audit support guidance through our Audit Support Center, including the option to be connected to a tax professional.* We’ll answer your questions and help you understand exactly why the IRS contacted you.
- FREE one-on-one audit guidance from an experienced tax professional
- FREE answers to your audit questions, year-round
- FREE assistance on what to expect and how to prepare
If you receive a letter from the IRS after preparing your taxes this year with TurboTax, please visit our Audit Support Center for instructions on how to receive FREE step-by-step audit guidance and how to connect with a tax professional.
*If you received an audit letter based on your 2020 TurboTax return, we will provide one-on-one support with a tax professional as requested through our Audit Support Center for returns filed with TurboTax for the current tax year (2020) and the past two tax years (2019, 2018). If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Free Edition customers are entitled to payment of $30. Your tax professional cannot represent you or provide legal advice. Excludes TurboTax Business.
$0 Federal + $0 State + $0 To File offer is available for simple tax returns only with TurboTax Free Edition. A simple tax return is Form 1040 only (without any additional schedules) OR Form 1040 + Unemployment Income. See details here.
If you use TurboTax Online or Mobile:
Satisfaction Guaranteed — or you don't pay. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product.
If you bought or downloaded TurboTax from a retailer:
Try TurboTax software. If you're not satisfied, return it to Intuit within 60 days of purchase with your dated receipt for a full refund.
If you bought or downloaded TurboTax directly
Try TurboTax software. If you're not satisfied, return it within 60 days of shipment with your dated receipt for a full refund (excluding shipping & handling).